Contact Us
Whether you have a question about one of our reviews, a correction to flag, or a general enquiry about how we research and rank US online casinos, this page is the right place to start. The team behind Online Casinos USA reads every message and responds as quickly as we can.
What We Can Help With
We cover a wide range of topics across this site — from payout speeds and welcome bonuses to licensing, responsible gambling tools and banking methods. Here are the most common reasons readers get in touch:
- Editorial questions — queries about our ratings methodology, how we assess payout rates, or why a particular casino appears where it does in our rankings
- Corrections and updates — if you believe any information on our pages is out of date or inaccurate, please let us know and we will review it promptly
- Responsible gambling concerns — if you or someone you know needs support, visit our Responsible Gambling page for resources, self-exclusion guidance and links to US support organisations
- Terms and legal queries — questions about how this site operates, our affiliate relationships, or how we handle data can be directed here, and for full details see our Terms and Conditions
- General feedback — we welcome suggestions about casinos to review, topics to cover, or ways to improve the site
How We Handle Your Message
All messages sent through this page are read by a member of the Online Casinos USA editorial team. We do not share your contact details with third parties, including the casinos we review. Our affiliate relationships cover casino operators only and have no bearing on how we respond to reader enquiries.
If your question relates to a specific casino — a bonus dispute, a withdrawal delay, or an account problem — please be aware that we are an independent review and comparison site, not the casino operator. We cannot access your account or intervene in transactions. For those issues, your first point of contact should always be the casino's own customer support team.
About This Site
Online Casinos USA is an independent comparison platform researching and reviewing online casinos available to US players. Every casino listed on this site has been reviewed for its payout record, licensing status, game range, bonus conditions and banking options. Our rankings reflect editorial assessment — operators cannot pay for a higher position. Where we have affiliate relationships, we earn a commission if a reader signs up through one of our links, but this does not affect scores or placement.
You can read more about our approach on the About Us page.
A Note on Responsible Gambling
Online casino gambling is available legally in a limited number of US states, and eligibility rules vary. Players must generally be at least 21 years old and physically located within a state where online casino gambling is permitted. If you are unsure whether a site is legally available to you, check your state's gaming regulations before signing up.
If gambling is causing stress, financial difficulty, or affecting your relationships, free support is available. The National Problem Gambling Helpline operates 24 hours a day at 1-800-522-4700. Our Responsible Gambling page lists additional resources and explains how to set deposit limits, time limits and self-exclusion options available through the casinos we cover.
Response Times
We aim to respond to all messages within two to three business days. During busy periods it may take a little longer. If your query is time-sensitive — for example, a factual correction that may affect a reader's decision — please say so in your message and we will prioritise it.